This is the future!
Mike is a wizard in the CX space! This will be a game changer for any business owner!!
Luke
Australia · February 27, 2024
Amazon #1 Best Seller
The book on how to keep the clients you already have.
The Exceptional Experience is the methodology behind every ClientBloom Installation. It is a straight, practical guide to designing a client experience that earns retention, referrals, and revenue. Read it in an afternoon.
Get the BookPaperback & digital
Amazon #1 Best Seller in Customer Experience
4,000+ founders and operators who have applied the framework
Built across 20+ years of client services operations
Frameworks behind programs that have generated hundreds of millions in revenue
Trusted by service businesses across agencies, consultancies, IT services, marketing firms, and B2B services
Who it’s for
Written for founders and the teams who keep their clients
- You run a service business where renewals, referrals, and recurring revenue decide whether the year works.
- Your client experience after the sale runs on people and goodwill, not a system your team could repeat without you.
- You want a clear operating framework your team can actually execute, without adding headcount.
What’s inside
Eight chapters, one operating system
What Client Services Actually Is (And Isn't)
The real definition, and the costly misreads most teams start with.
Crafting a Memorable Client Journey
The client journey from first touch to referral, mapped on purpose.
Engineering Happiness Through Design
Designing an exceptional experience on purpose, not by accident.
Client Relationship Management
Blending the human and the systematic in how you manage clients.
Unlocking Client Loyalty
The retention frameworks that turn clients into long-term revenue.
Building a Client Services Team
Building, training, and developing a team that delivers without you.
Tools, Frameworks, and Templates
The tools and references to put the system to work.
The Missing Piece
Moving from frustration to solution, where the system becomes durable.
Verified on Amazon
Readers, in their own words.
Five-star reviews of The Exceptional Experience, the methodology ClientBloom is built on.
I hope my competitors don't read this book
Keeping clients is the holy grail and Michael Walker gives us the blueprint on how to deliver for your customers. I highly recommend you read this book if you have customers... and want to keep them.
Jason Portnoy
Canada · February 27, 2024
A must read!!
My boss asked me to read this and I am so glad that he did. I've gained so much. Sometimes you may have the knowledge but may be applying it incorrectly. This book has helped tremendously.
Chuck Wood
United States · October 2, 2024
Transform Your Customer Service
The Exceptional Experience by Michael Walker is a must-read for anyone who wants to improve their understanding of customer service and engagement. Walker expertly guides readers through innovative strategies and real-world examples to demonstrate how companies can create memorable customer experiences. His insights into using technology and human connection to drive loyalty and satisfaction are both practical and inspiring.
Emmentaler
United States · February 27, 2024
Everyone Grab This Book!
I've been learning from Mike for the past year and everything that I've put into practice from him has yielded fruit. He has the unique ability to take something complex and make it simple. There's so much value he's brought into my business!
Anna Sanders
United States · February 27, 2024
Systemization of Personal Touch
This book is like a breath of fresh air in the world of customer service and business. Michael Walker doesn't just give you the usual spiel about making customers happy. He dives deep into what it takes to create truly memorable experiences that keep people coming back for more. It gives you step-by-step strategies you can start implementing right away. Like having a seasoned mentor guiding you through the ins and outs of delivering a top-notch service.
Mark N.
United States · March 18, 2024
How to Build a Business that Lasts
Must read for every entrepreneur who is looking to build a business that serves at a high level while creating wins for clients and freedom for the entrepreneur. Old Way: Churn and Burn. New Way: Retention and Freedom. Read this book today!
eput
United States · February 27, 2024
This is the future!
Mike is a wizard in the CX space! This will be a game changer for any business owner!!
Luke
Australia · February 27, 2024
I hope my competitors don't read this book
Keeping clients is the holy grail and Michael Walker gives us the blueprint on how to deliver for your customers. I highly recommend you read this book if you have customers... and want to keep them.
Jason Portnoy
Canada · February 27, 2024
A must read!!
My boss asked me to read this and I am so glad that he did. I've gained so much. Sometimes you may have the knowledge but may be applying it incorrectly. This book has helped tremendously.
Chuck Wood
United States · October 2, 2024
Transform Your Customer Service
The Exceptional Experience by Michael Walker is a must-read for anyone who wants to improve their understanding of customer service and engagement. Walker expertly guides readers through innovative strategies and real-world examples to demonstrate how companies can create memorable customer experiences. His insights into using technology and human connection to drive loyalty and satisfaction are both practical and inspiring.
Emmentaler
United States · February 27, 2024
Everyone Grab This Book!
I've been learning from Mike for the past year and everything that I've put into practice from him has yielded fruit. He has the unique ability to take something complex and make it simple. There's so much value he's brought into my business!
Anna Sanders
United States · February 27, 2024
Systemization of Personal Touch
This book is like a breath of fresh air in the world of customer service and business. Michael Walker doesn't just give you the usual spiel about making customers happy. He dives deep into what it takes to create truly memorable experiences that keep people coming back for more. It gives you step-by-step strategies you can start implementing right away. Like having a seasoned mentor guiding you through the ins and outs of delivering a top-notch service.
Mark N.
United States · March 18, 2024
How to Build a Business that Lasts
Must read for every entrepreneur who is looking to build a business that serves at a high level while creating wins for clients and freedom for the entrepreneur. Old Way: Churn and Burn. New Way: Retention and Freedom. Read this book today!
eput
United States · February 27, 2024
This is the future!
Mike is a wizard in the CX space! This will be a game changer for any business owner!!
Luke
Australia · February 27, 2024
I hope my competitors don't read this book
Keeping clients is the holy grail and Michael Walker gives us the blueprint on how to deliver for your customers. I highly recommend you read this book if you have customers... and want to keep them.
Jason Portnoy
Canada · February 27, 2024
A must read!!
My boss asked me to read this and I am so glad that he did. I've gained so much. Sometimes you may have the knowledge but may be applying it incorrectly. This book has helped tremendously.
Chuck Wood
United States · October 2, 2024
Transform Your Customer Service
The Exceptional Experience by Michael Walker is a must-read for anyone who wants to improve their understanding of customer service and engagement. Walker expertly guides readers through innovative strategies and real-world examples to demonstrate how companies can create memorable customer experiences. His insights into using technology and human connection to drive loyalty and satisfaction are both practical and inspiring.
Emmentaler
United States · February 27, 2024
Everyone Grab This Book!
I've been learning from Mike for the past year and everything that I've put into practice from him has yielded fruit. He has the unique ability to take something complex and make it simple. There's so much value he's brought into my business!
Anna Sanders
United States · February 27, 2024
Systemization of Personal Touch
This book is like a breath of fresh air in the world of customer service and business. Michael Walker doesn't just give you the usual spiel about making customers happy. He dives deep into what it takes to create truly memorable experiences that keep people coming back for more. It gives you step-by-step strategies you can start implementing right away. Like having a seasoned mentor guiding you through the ins and outs of delivering a top-notch service.
Mark N.
United States · March 18, 2024
How to Build a Business that Lasts
Must read for every entrepreneur who is looking to build a business that serves at a high level while creating wins for clients and freedom for the entrepreneur. Old Way: Churn and Burn. New Way: Retention and Freedom. Read this book today!
eput
United States · February 27, 2024
About the author
Michael G. Walker has spent more than two decades building the client-services systems that service businesses run on. He is a two-time Amazon #1 best-selling author, of The Exceptional Experience and The Systems-Thinking Visionary, and the founder of ClientBloom.
This book is the blueprint. ClientBloom is how you install it.
Two ways to get it
Buy your copy
Grab the paperback or the digital edition and start applying the framework this week.
Get the BookGet a free digital copy
Book a 15-minute discovery call and we’ll send you a free digital copy when we get on the call together.
Read the book. Then install the system.
Apply the framework yourself, or have our team install it for you. The ClientBloom Installation turns the book into a running system in 30 days.